Terms of Use

By accessing and using DigiTswana's website and services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service. These terms apply to all visitors, users, and others who access or use our services.

DigiTswana provides software development and consulting services including but not limited to:

• Custom software development

• Web and mobile application development

• System integration and migration

• Digital transformation consulting

• Technical support and maintenance

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services for any illegal or unauthorized purpose

• Interfere with or disrupt our services or servers

• Attempt to gain unauthorized access to our systems

• Transmit any viruses, malware, or harmful code

• Violate any applicable laws or regulations

All content, features, and functionality of our services are owned by DigiTswana and are protected by international copyright, trademark, and other intellectual property laws.

For custom software development projects:

• Client retains ownership of their business data and content

• Ownership of developed software is typically transferred to the client upon final payment (unless otherwise specified in the contract)

• DigiTswana retains the right to use general methodologies and know-how gained during the project

Our standard service commitments include:

• Response time: 2-4 hours for support requests during business hours

• Uptime: 99.5% availability for hosted solutions

• Data backup: Daily backups for critical systems

Specific SLAs may be defined in individual service contracts.

Payment terms vary by service type:

• Consulting services: Invoiced monthly or upon milestone completion

• Development projects: Typically 30% upfront, remainder upon delivery

• Ongoing support: Monthly or annual subscription

All payments are due within 30 days of invoice date. Late payments may incur interest charges as permitted by Botswana law.

DigiTswana commits to maintaining the confidentiality of all client information, including:

• Business processes and strategies

• Technical specifications and requirements

• Financial information

• Personal data of users

We will not disclose confidential information to third parties without explicit client consent, except as required by law.

To the maximum extent permitted by Botswana law, DigiTswana shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, data, or business opportunities

• Damages resulting from force majeure events

Our total liability shall not exceed the amount paid by the client for the specific service in question.

You agree to indemnify and hold DigiTswana harmless from any claims, damages, or expenses arising from:

• Your use of our services

• Your violation of these terms

• Your violation of any third-party rights

This indemnification obligation will survive termination of these terms.

Either party may terminate services with appropriate notice:

• Ongoing services: 30 days written notice

• Development projects: As specified in project contracts

• Immediate termination for material breach

Upon termination, clients will receive all deliverables completed to date and any applicable refunds.

These terms are governed by the laws of Botswana. Any disputes arising from these terms or our services will be resolved through:

• Good faith negotiation

• Mediation, if necessary

• Courts of Botswana as a last resort

The official language for all legal proceedings shall be English.

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website.

For ongoing service contracts, significant changes will be communicated with 30 days notice. Continued use of our services constitutes acceptance of modified terms.