Privacy Policy

Your privacy is important to us. This policy explains how DigiTswana collects, uses, and protects your personal information.

Last updated: January 2024

Our Commitment to Privacy

DigiTswana ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy applies to all our services provided within Botswana and internationally.

1. Information We Collect

We collect information that you provide directly to us when you:

• Contact us through our website forms or email

• Request our services or consultations

• Subscribe to our newsletter or updates

• Use our software solutions

This may include your name, email address, phone number, company information, and any other details you choose to provide.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our software development services

• Respond to your inquiries and support requests

• Send you updates about our services (with your consent)

• Comply with legal obligations

• Protect our business interests and those of our clients

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure

• Accidental loss or destruction

• Malicious attacks

Our security measures include encryption, secure servers, access controls, and regular security assessments.

4. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal obligations

• Resolve disputes

Client project data is retained according to contractual agreements and applicable laws.

5. Your Rights

Under Botswana data protection laws, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Object to processing of your information

• Request data portability

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve website functionality

• Analyze website usage

• Remember your preferences

You can control cookie settings through your browser. Some features may not work properly if cookies are disabled.

7. Third-Party Services

We may use third-party services for:

• Website analytics (Google Analytics)

• Email communications

• Cloud hosting and storage

These services have their own privacy policies, and we encourage you to review them.

8. International Data Transfers

Some of our service providers may be located outside Botswana. When we transfer your data internationally, we ensure:

• Adequate protection measures are in place

• Compliance with applicable data protection laws

• Contractual safeguards with service providers

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child under 18, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website

• Sending email notifications to registered users

Your continued use of our services after any changes constitutes acceptance of the updated policy.